BSB20120 – Certificate II in Workplace Skills (Release 2)

M2T Training (RTO#46387) offers the nationally recognised BSB20120 – Certificate II in Workplace Skills (Release 2) qualification with high quality course materials and premier student support. We deliver training that is customised to meet the needs of our students and employers.

Where can it take your career?

The BSB20120 – Certificate II in Workplace Skills (Release 2) is the latest nationally accredited qualification for the role of individuals in a variety of entry-level Business Services job roles. This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work. These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

This course is perfect for learners:

  • General Clerk
  • Administrative Assistant
  • Data Entry Clerk
  • Receptionist
  • Office Junior
  • Customer Service Representative
  • Retail Sales Associate
  • Junior Assistant

How is the course delivered?

Training is delivered via Online Distance.

Course Duration: This course is designed to be completed up to 26 weeks (including holidays).

Expected Study Hours: Typical learners are expected to spend approximately 660 hours depending on existing knowledge, skills, and experience.

Note: Please read the M2T Training’s Student Handbook and other policies and procedures including Refund Policy, Complaints and Appeals Policy, RPL Procedure prior to enrolling.

What will you learn?

This course is designed to develop your expertise in business management. Among others, you will learn to:

  • Apply communication skills
  • Work effectively in business environments
  • Plan and apply time management
  • Participate in sustainable work practices

How is the course structured?

All learners will be assessed through:

  • Observation during on-the-job or role play/simulation
  • Questioning may include self-assessment, verbal answers, written questionnaires, activity modules or interview
  • Structured Activities may include Projects, Case studies, presentations, role play, demonstration, progressive tasks

What are the entry requirements?

Students must:

  • Are 18 years of age and over
  • Have successfully completed at least Australian high school year 10, or equivalent
  • Must have access to a computer/laptop with internet access
  • Have basic computer skills
  • Have sound Language, Literacy and Numeracy skills*

*Learners who do not meet the LLN requirements of the course may still enrol into the course provided the enrolment has been endorsed by the trainer and corresponding additional support strategies have been put in place

What are the resources needed to complete the course?

To support you in your new course with M2T Training, we will provide the following:

  • Learning and assessment suite which includes:
    • Learner Guides
    • Assessment Workbooks
    • Templates for Projects and other activities;
    • Simulated resources to provide students with simulated assessment pathways
  • Additional course readings and resources recommended by trainers.
  • Workplace policies and procedures relating to communication
  • Codes of practice relevant to performance evidence
  • Organisational policies and procedures
  • Workplace documentation and resources
  • Documentation, information and resources on workplace environmental and resource efficiency
  • Sustainability legislation, regulations and standards
  • Organisational policies, standard operating procedures, and work instructions covered in the knowledge evidence
  • WHS laws relevant to performance evidence requirements
  • Opportunities for interaction with others
  • Workplace equipment and resources required for the performance evidence
  • Simulated challenges and situations to demonstrate the application of performance evidence
  • Electronic files, information and data
  • Device user information
  • Different types of digital device
  • Workplace documentation and resources for career development
  • Examples of resumes and career planning resources
  • Workplace discrimination and bullying legislation

To complete your course, you will need ongoing access to the following:

  • Computer/laptop with relevant software such as, but not limited to, the following:
    • internet access preferably through Google Chrome
    • MS Word and PowerPoint
    • Adobe Acrobat Reader
    • Books (Learner Guides)
    • Stationary
    • Camera
    • Desk ergonomics (Chair, table)

What are the BSB20120 course units?

Core / Elective Unit Code Unit Title
CORE UNITS Core BSBCMM211 Apply communication skills
Core BSBOPS201 Work effectively in business environments
Core BSBPEF202 Plan and apply time management
Core BSBSUS211 Participate in sustainable work practices
Core BSBWHS211 Contribute to the health and safety of self and others
ELECTIVE UNITS

 

 

 Elective BSBCRT201 Develop and apply thinking and problem solving skills
Elective BSBTEC201 Use business software applications
Elective BSBTEC101 Operate digital devices
Elective BSBPEF101 Plan and prepare for work readiness
Elective BSBTWK201 Work effectively with others

 

What are the course fees?

The BSB20120 course is available for only $1,999.00.
Initial Deposit of $1,500
Remaining Fees to be paid in 5 monthly installments of $99.80

Please see Fees and Refunds Policy for more information.

What are the Qualification Pathways?

Learners may also consider additional training to complement your skills in business management with courses such as:

  • ICT20120 Certificate II in Applied Digital Technologies*
  • ICT30120 Certificate III in Information Technology*
  • BSB30120 Certificate III in Business (Medical Administration)*
  • BSB40120 Certificate IV in Business (Administration)*
  • •TAE40122 Certificate IV in Training and Assessment*

*These courses are not offered by M2T Training

Is Recognition of Prior Learning (RPL) available?

M2T Training has a Recognition of Prior Learning (RPL) Policy, to ensure that an individual’s prior learning, achieved through formal and informal training, work experience or other life experiences, is appropriately recognised. This recognition may assist Learners to progress faster through a unit of competency, or allow the student full credit.